FAQ’s

Shopping Basics

What Shipping Methods Are Available?

All orders within Europe are shipped free of charge via standard delivery. Orders are dispatched within 3 business days and typically arrive within 7 business days. You will receive a tracking code once your order is on its way.

Payments

What Payment Methods Are Accepted?

We offer a range of secure and convenient payment options:

Credit & Debit Cards
Pay with Visa, Mastercard, or American Express. Simply enter your cardholder name, card number, expiry date, and CVC/CVV code. All transactions are securely processed.
Klarna – Pay Later
Choose Klarna to pay after delivery (subject to availability in your country).
iDEAL
For customers in the Netherlands, iDEAL allows instant, trusted bank payments through your own bank environment.
Bancontact
For our customers in Belgium, Bancontact provides a familiar and reliable payment experience.

All payments are processed via Mollie, our trusted and PCI-DSS certified payment partner. Your information is encrypted and protected at all times.

Do you charge sales tax on any item?

Yes, all prices on Farshistan.com include Dutch VAT at the standard rate. When placing an order within the EU, you pay VAT at checkout—no hidden surcharges.

For orders shipped outside the EU, VAT is automatically removed (zero-rated), but customs duties or import taxes may apply in your destination country. These are not charged by Farshistan and are the responsibility of the recipient upon import

Shipping & Returns

I want to return my purchase! What do I do?

You have the right to return your purchase within 14 days of receiving your rug, in accordance with our Terms & Conditions.

Here’s what to do:

Email us at info@farshistan.com within 14 days of receiving your order to inform us of the return.
We’ll send you clear return instructions within 1–2 business days.
Return the rug within 14 days of notifying us, using a trackable shipping method.
The rug must be returned in its original condition, including any accessories or packaging.

How long does it take for me to get a refund?

Once your return is received and approved, we’ll issue your refund within 14 days using the original payment method.

If the product is returned in a diminished condition, a proportional deduction may apply.

How can I get assistance if I need it?

You can email us – info@farshistan.com