Shopping Basics
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Shipping Methods Are Available?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text css=””]All orders within Europe are shipped free of charge via standard delivery. Orders are dispatched within 3 business days and typically arrive within 7 business days. You will receive a tracking code once your order is on its way.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579122536406{padding-bottom: 40px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Payments
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text css=””]We offer a range of secure and convenient payment options:
Credit & Debit Cards
Pay with Visa, Mastercard, or American Express. Simply enter your cardholder name, card number, expiry date, and CVC/CVV code. All transactions are securely processed.Klarna – Pay Later
Choose Klarna to pay after delivery (subject to availability in your country).iDEAL
For customers in the Netherlands, iDEAL allows instant, trusted bank payments through your own bank environment.Bancontact
For our customers in Belgium, Bancontact provides a familiar and reliable payment experience.
All payments are processed via Mollie, our trusted and PCI-DSS certified payment partner. Your information is encrypted and protected at all times.
[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you charge sales tax on any item?” tab_id=”1555532166782-e41f6de6-d637″][vc_column_text css=””]Yes, all prices on Farshistan.com include Dutch VAT at the standard rate. When placing an order within the EU, you pay VAT at checkout—no hidden surcharges.
For orders shipped outside the EU, VAT is automatically removed (zero-rated), but customs duties or import taxes may apply in your destination country. These are not charged by Farshistan and are the responsibility of the recipient upon import
[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579122542185{padding-bottom: 40px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Shipping & Returns
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return my purchase! What do I do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text css=””]You have the right to return your purchase within 14 days of receiving your rug, in accordance with our Terms & Conditions.
Here’s what to do:
Email us at info@farshistan.com within 14 days of receiving your order to inform us of the return.
We’ll send you clear return instructions within 1–2 business days.
Return the rug within 14 days of notifying us, using a trackable shipping method.
The rug must be returned in its original condition, including any accessories or packaging.
Once your return is received and approved, we’ll issue your refund within 14 days using the original payment method.
If the product is returned in a diminished condition, a proportional deduction may apply.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I get assistance if I need it?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text css=””]You can email us – info@farshistan.com[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578801944129{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #282828 !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text css=”.vc_custom_1578801905169{margin-bottom: 0px !important;}”]