Privacy Policy

Your privacy is of great importance to Farshistan (part of Aliyar Trading). We comply with privacy laws and regulations, ensuring that your information is safe with us and used appropriately. This privacy policy explains how we handle the information we gather about you at Farshistan. If you have any questions or would like to know more about the information we hold about you, please contact Aliyar Trading.

Order Processing

When you place an order with us, we use your personal information to process and fulfill your order. We may share your personal information with our delivery service to have your order delivered to you. Additionally, we receive information about your payment from your bank or credit card company. For this purpose, we collect and store your payment details, name and address, IP address, email address, phone number, and billing address. We are legally obligated to retain this information until your order is completed and for seven years thereafter (as required by legal retention obligations).

Disclosure to Third Parties

We collaborate with specific companies that may receive the aforementioned personal information from us. For order processing, we work with the following partners: Payment provider: Mollie Postal services: PostNL, GLS, NE Distri & DHL

Access to Portal

Through our portal, you gain access to a management environment where you can configure, provide, and modify settings for the web store. We keep track of your activities and timestamps for evidentiary purposes. For this purpose, we collect and store your name and address, payment details, billing address, IP address, email address, and phone number with your consent. We retain this information until the end of the service provided to you.

Statistics and Profiling

We gather statistics on the usage of our web store. These statistics enable us to improve our web store by, for example, displaying only relevant information. We may combine your personal information to gain further insights about you. Rest assured, we will always respect your privacy. If you do not wish to participate, please inform us accordingly. For this purpose, we collect and store your phone number, email address, IP address, name and address, and billing address with your consent. We retain this information for one year.

Disclosure to Third Parties

We collaborate with specific companies that may receive the aforementioned personal information from us. We share data with the following parties, who deliver tailored advertisements:

• Google
• Facebook

Both parties are located outside the EU.

Contact Form and Newsletter

You can use our contact form to submit inquiries or requests. For this purpose, we collect and store your date of birth, billing address, email address, phone number, and name and address with your consent. We retain this information until we are certain that you are satisfied with our response. You can subscribe to our newsletter, which provides updates, tips, and information about our products and services. You can unsubscribe from this subscription at any time. Each newsletter contains an unsubscribe link, and you can also communicate your preference through the portal. Your email address is automatically added to the subscriber list. We retain this data until you unsubscribe from the newsletter.

Advertising

We would like to send you advertisements about offers, new products, or services. We do this via:

• Email
• Social Media

You can object to receiving such advertising at any time. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can also communicate your preference through the portal.

Provision to Other Companies or Institutions

Except for the aforementioned partners, we will not provide your personal information to other companies or institutions unless legally required (e.g., if requested by the police in connection with a suspected crime). Our web store includes social media buttons. The administrators of these services collect your personal information.

Cookies

Cookies are small pieces of information stored by your browser on your computer. Volero also uses cookies. Cookies allow us to gather information about the use of our services, improve them, and tailor them to the preferences of our visitors. You can configure your browser to refuse cookies while shopping at Volero.

Google Analytics

We use Google Analytics to track how visitors use our web store. We have entered into a data processing agreement with Google, which includes strict provisions regarding the data they can collect. We authorize Google to use the obtained Analytics information for other Google services. We ensure that Google anonymizes the IP addresses.

Security

Ensuring the security of personal data is of great importance to us. We implement appropriate security measures, adapt them as necessary, and remain vigilant to prevent any potential issues.

Changes to this Privacy Policy

As our web store evolves, we may need to update this privacy policy. Therefore, please take note of the date above and check regularly for any new versions. We will make our best efforts to announce changes separately.

Access, Modification, and Deletion of Your Data

If you have any questions or would like to know which personal data we have about you, you can always contact us using the contact details below. You have the following rights:

• Obtain an explanation of the personal data we have and how we use it
• Access the precise personal data we have
• Correct any errors
• Delete outdated personal data
• Withdraw consent
• Object to specific uses

Please provide clear identification of yourself when making these requests to ensure that we do not modify or delete data belonging to the wrong person.

Filing a Complaint

If you believe that we have not assisted you properly, you have the right to file a complaint with the supervisory authority. The authority responsible for privacy matters is the Autoriteit Persoonsgegevens.

Contact Information

Farshistan Velperengh 2b 3941 BZ Doorn Info@farshistan.com